Smartsheet Review 2024 — Is It the Best Project Management Software?
Last Updated: By Michaela Dale
Organization and collaboration are key to launching and managing a successful project. Project management software helps businesses and their teams to better execute important projects.
Smartsheet is an excellent project management software for startups featuring valuable tools to launch, manage, and refine projects across multiple teams. If you’re trying to decide whether it is the right tool for your startup, we’re here to help with this comprehensive review of the Smartsheet platform and how it stacks up against competitors.
Recommended: Get started with Smartsheet today.
Pros & Cons of Smartsheet
There are many considerations to make when choosing software for yourself or your team. Every platform comes with its own advantages and disadvantages. These are the key benefits and drawbacks of the Smartsheet platform to consider.
Pros
- Free and low-cost basic packages available
- Easy-to-use platform – even for beginners
- Analytics and reporting tools available
- Helpful integrations included in lower-cost plans
Cons
- Low customizability compared to other services
- Steep price jump for higher tier packages
Top-Rated Project Management Software: Smartsheet
Grow beyond simple spreadsheets and take your projects to the next level with Smartsheet.
Smartsheet Pricing & Features
Smartsheet is a competitively priced project management software for their lower-tier packages. They do require a bit of a price jump for the upper-level plans, however. Here is how the plans stack up next to each other and the prices included at each price point.
Free (Up to Two Editors)
Notable Features:
- One user and two editors
- Two sheets
- Gantt, grid, card, and calendar views
- Forms, files, and kanban views
Pro ($7/User/Month)
Notable Features:
- Up to 10 editors
- Unlimited free viewers
- Unlimited sheets, dashboards, reports, and forms
- 250 automations per month
- Integrations with several platforms
- 20 GB attachment storage
Business ($25/Seat/Month)
Notable Features:
- Unlimited free editors
- 1 TB of attachment storage
- Standard and professional support
- Unlimited automations
- Ability to publish sheets, reports, and dashboards
Enterprise (Custom Pricing)
Notable Features:
- Unlimited attachment storage
- WorkApps and Work Insights features
- Custom email domains
- Access to Smartsheet Advance
- DocuSign integration
- Chargeback reports
Smartsheet Reviews
Smartsheet is used by teams of all sizes, from small businesses to enterprises. The platform boasts a four-star rating on TrustRadius, with many customers praising their easy-to-use software and how simple the interface makes collaboration across teams.
On the other hand, negative feedback for the platform includes less functionality than desired for advanced users and low customizability. However, these reviews are minimal compared to positive reviews from customers.
Here are some verified reviews from TrustRadius by people who used Smartsheet Project Management:
“It is an outstanding resource for managing and supervising tasks and projects, especially when they are team-based. It is easy to use and has incredible capabilities that encourage collaboration between colleagues and organized work on projects; it is well worth it.”
“Well suited for organizations looking to improve processes, build workflows, handle input information via forms and show data through dashboards. Is less appropriate for organizations looking for a Project Management Tool using Agile; it has board features but maybe not the best practices in term of sprints, issue types, versioning integration, deployment insights, etc.”
“The Smartsheet platform is extremely similar to Microsoft Excel, so if you are familiar with Excel, you will pick Smartsheet up quickly. Even if you aren't, Smartsheet has a relatively simple user interface, meaning just about anyone can learn it. One thing to note is that the interface is that some may consider the interface so simple that they feel the need to look for more robust platforms. If you have a small to medium project that needs to be managed in a central hub, Smartsheet would be a great fit. If you have a very large project, I might consider looking into more advanced platforms.”
Overall, Smartsheet has positive customer reviews, scoring a 7.9 out of 10 on Trustradius. Many customers noted that the platform was easy to use, with others citing this as a negative if you are an advanced user of other platforms such as Excel. In general, customers report being pleased with the functionality of the Smartsheet platform.
How Does Smartsheet Compare?
With so many project management software options for startups, it's important to see how they compare to one another. One of the most popular project management tools is Monday.com. When compared side-by-side, this is how Smartsheet and Monday.com match up:
Pricing
Monday.com and Smartsheet have compared basic packages, with Smartsheet’s lowest-priced paid plan starting at $7 per month and Monday.com’s at $8. However, there is a substantial difference between the price points in their next tier of packages, with Monday.com being a cheaper option.
Features
Both services offer impressive features with their packages. One notable difference is that Smartsheet includes 100 automations per month for their free package, whereas Monday.com requires you to commit to their Standard package to access automations.
Ease of Use
Both platforms are easy to use and learn as a beginner overall. However, users may find Smartsheet more difficult to use if they do not have experience with spreadsheets.
Integrations
Monday.com and Smartsheet both integrate with over 100 widely used applications and software. However, the amount of integrations per plan is where the two differ. With Smartsheet, users are only able to integrate with select platforms per tier, limiting integrations with DocuSign, Power BI, and Adobe.
Customization
Both platforms allow users to customize their workflow and dashboards at some level. However, Monday.com is more customizable than Smartsheet overall.
Reporting and Analytics
Reporting and analytics tools offered by both services are comparable. Monday.com and Smartsheet only offer reporting and analytics features on their Enterprise packages.
Customer Support
Monday.com offers priority support for all of their paid package users. Alternatively, Smartsheet only offers web support and forums. Business and Enterprise packages are able to purchase more comprehensive support options for an additional charge.
Smartsheet:
Pricing starts at: $7 per month, billed annually
In Business Since 2006
Perfect for: Smartsheet is ideal for businesses that utilize spreadsheets to manage projects and require a more robust structure to streamline workflows.
Monday:
Pricing starts at: $8 per month, billed annually
In Business Since 2012
Perfect for: Monday.com is a comprehensive project management tool built to expedite and improve workflows for a variety of business types and sizes.
You can explore more Smartsheet alternatives here.
Final Thoughts on Smartsheet
Smartsheet is useful project management software for small businesses and startups. However, it may be best suited to businesses that utilize spreadsheets frequently. Not only will software adoption be easier for the team – it will also blend in more seamlessly with the current workflow. Startups looking for an effective tool to connect their teams to streamline projects and increase productivity may be well-suited to the Smartsheet platform.
Recommended: Get started with Smartsheet today.
Frequently Asked Questions
Is Smartsheet a good program?
Smartsheet is powerful project management software for startups and small businesses alike. Teams using the platform can transform their workflow beyond simply using spreadsheets to increase productivity and achieve better results.
Is Smartsheet better than Excel?
Smartsheet will provide more features and functionality than simply using Excel including tools to collaborate as a team, set milestones, and integrate with other valuable software and apps.
What are the limitations of Smartsheet?
Smartsheet has some limited integrations and customizability compared to other platforms such as Monday.com. However, overall the platform is a valuable tool for startups looking for project management software for their team.
What are the benefits of using Smartsheet?
Smartsheet’s project management software improves collaboration across teams, increases visibility, and boosts productivity. Projects and tasks can be easily managed and executed on the platform by team members while giving managers and business owners a comprehensive overview of the project progress.
What big companies use Smartsheet?
Smartsheet is used by several major brands such as Uber, Cisco, Lego, Dominos, and Alaska Airlines.
